- 01
Force close and reopen the Starlink app.On iOS, swipe up and flick the app card away. On Android, go to Settings → Apps → Starlink → Force Stop. Then reopen. Most session and display errors resolve this way without further steps.
- 02
Update the app to the latest version.Go to the App Store or Google Play and check for updates. Starlink pushes frequent firmware and app updates — running an old version causes login failures and missing UI features.
- 03
Reset your password.On the login screen, tap "Forgot password" and enter your account email. Check your spam folder — Starlink password reset emails are sometimes flagged. If the reset link does not arrive within 5 minutes, try a different email client.
- 04
Check for a billing hold.Log in at account.starlink.com → Billing → Payment methods. A failed payment will put your account in a restricted state, disabling the app. Update your card details and retry the charge manually.
- 05
Clear app cache (Android only).Go to Settings → Apps → Starlink → Storage → Clear Cache. This resolves corrupted session data without logging you out. If issues persist after clearing cache, tap "Clear Data" to fully reset the app state.