- 01
Inspect the full cable run for damage.Walk every foot of the Starlink cable from the dish to the router. Look for sharp bends over roof edges or gutters, animal chew marks, UV cracking near the dish end, and pinching under mounting clips or door seals.
- 02
Check the dish connector boot.At the base of the dish, inspect the rubber weatherproof boot. It should be fully seated with no gaps or lifting edges. Press it firmly into position — a loose boot allows moisture intrusion, which causes intermittent signal loss.
- 03
Verify dish motor operation.In the Starlink app, tap the dish icon → "Stow." Watch the dish physically fold down. If it moves slowly, makes grinding sounds, or does not reach the full stow position, the motor may be failing — contact Starlink support for a warranty replacement.
- 04
Check the Ethernet adapter connection.If using bypass mode with a third-party router, ensure the Ethernet adapter is fully clicked into the dish base port. A partially inserted adapter causes intermittent drops that are difficult to diagnose — remove and reinsert firmly.
- 05
Replace a damaged cable.Starlink replacement cables are available at shop.starlink.com and on Amazon. The standard length is 75 ft (23m). Do not splice or repair a damaged Starlink cable — the proprietary connector requires an official replacement.